Frequently Asked Questions
What is Restay?
Restay is a premium hostel brand offering modern, comfortable, and affordable accommodation with a focus on community living and convenience.
How do I book a room at Restay?
You can easily book a room through our website by selecting your preferred location and room type.
What types of rooms does Restay offer?
What types of rooms does Restay offer?
Is there free Wi-Fi in the hostel?
Yes, all Restay locations offer free high-speed Wi-Fi to keep you connected throughout your stay.
What amenities are available at Restay?
Our hostels come with 14+ amenities such as a fully equipped kitchen, laundry facilities, common lounges, entertainment zones, and much more.
How secure are the hostels?
Restay prioritizes your safety with 24/7 security, CCTV surveillance, and secure access to rooms and facilities.
Can I change my booking once it’s confirmed?
Yes, you can modify your booking depending on the terms and conditions of your reservation. Contact our team for assistance.
Can I host an event at Restay?
Yes, some of our properties have event spaces available for group activities, meetings, or social gatherings. Contact us to discuss your event requirements.
How do I contact customer support at Restay?
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Can I extend my stay at Restay?
Can I exteYes, you can extend your stay based on availability. Just let our front desk know, and we’ll help with the process.nd my stay at Restay?
What is the cancellation policy at Restay?
Unfortunately, cancellations are not allowed after the booking is confirmed. We recommend reviewing all details carefully before making a reservation to avoid any inconvenience.
What sets Restay apart from other hostels?
Restay is distinguished by its emphasis on community living, state-of-the-art amenities, and outstanding living experiences. We offer a comfortable, social, and secure environment that caters to individuals from all walks of life.
How do I refer a friend to Restay?
Referring a friend to Restay is simple! Just share your unique referral code with them, which you can get by contacting us. They can use it while booking, and you’ll earn rewards once they move in.
How much can I earn through referrals?
The more friends you refer, the more you can earn! You will get up to 5% commission on referring us to a friend. It’s a win-win for both you and your friends!
If I refer my friends, are they supposed to use a referral code while booking?
Yes, your friends need to use your referral code at the time of booking to ensure you get your rewards. It’s a quick and easy step that makes sure both of you benefit from the referral program.
Do I need to pay a deposit?
Yes, a deposit is required to secure your booking. It acts as a security measure and is refundable as per the terms and conditions at the end of your stay.
How does the monthly rent payment cycle work?
The monthly rent payment cycle starts on the 1st day of each month. Payments should be made at the beginning of the cycle to ensure a seamless stay experience.
What if my rent payment gets delayed?
In case of a delay in rent payment, a fine of ₹400 per day will be applied until the payment is made. We recommend timely payments to avoid any additional charges.
What kind of activities make up the Restay Community Programme?
The Restay Community Programme includes various engaging activities such as festival celebrations, campus ambassador programs, events, and tournaments, all designed to foster connection and growth among residents.
Do residents have a say in the activities of the community program?
Absolutely! Residents are encouraged to share their ideas and feedback to shape the community program’s activities. Your input helps us create events and experiences that truly resonate with everyone in the Restay community.
If it’s a shared room, who gets to choose the bed?
Bed selection is done on a first-come, first-serve basis. The earlier you book and move in, the better your chances of choosing your preferred bed.
I've paid for my room. What all do I get with it?
Your room comes with everything you need for a comfortable stay! From cozy accommodations to access to all shared spaces and amenities, we ensure you have a great experience throughout. However, the exact offerings may vary depending on the residence. It’s best to check with your sales advisor for all the details and specifics.
How many meals will I get in a day?
We provide you with 4 delicious, well-balanced meals throughout the day. Typically, you’ll enjoy breakfast, lunch, high tea, and dinner, ensuring you stay fuelled and satisfied.
Who will keep my room and the common areas clean?
Our dedicated housekeeping team takes great pride in maintaining cleanliness. Your room and all common areas will be regularly cleaned, so you can always enjoy a neat and tidy environment.
Can I opt out of my additional services during my stay?
Absolutely! We offer flexible options. If you’d like to opt out of any additional services during your stay, just let us know, and we’ll happily accommodate your preferences.
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If I don’t use the amenities, will I be exempted from charges or availing discounts on my monthly rent?
Unfortunately, that’s not how it works. The common amenities are available to all residents in our living spaces, and we don’t offer customized packages based on individual usage. However, we encourage you to make the most of the standard package we provide, as it includes a range of valuable services for everyone.
Will I get charged for repair and maintenance services?
No, repair and maintenance services are typically included in your stay, ensuring that everything stays in top condition without any extra charges for you. However, if we find any signs of intentional damage done to our property, you will be liable to pay for the repair costs.
Do all residences have parking facilities?
Most of our residences offer parking facilities, but availability may vary depending on the location. Feel free to check with us for specific details about your chosen residence.
How can I book a room for myself?
Booking a room is easy! Simply get in touch with our team, and they’ll guide you through the process to secure your preferred space
Can I make a booking on behalf of another person?
Yes, you can make a booking on behalf of another person if you’re a close friend or a guardian. However, if you’re not directly connected, it may not be possible. During the booking process, you’ll need to provide the details of the person who will be staying at the selected Stanza Living residence. Once the booking is confirmed, the individual will need to meet the caretaker in person to complete the KYC formalities before moving in.
How and when can I see the room before booking?
We welcome you to visit and tour the room before booking! You can schedule a viewing at a time that works best for you. Just reach out to our team, and we’ll arrange everything for you.