Refund Policy
Last Updated: 09/07/2026
This Refund Policy applies to bookings and payments made for accommodation at Restay India Private Limited’s properties — August Hostel, May Hostel, June Hostel, and December Hostel (each a “Facility”) — and should be read together with our Terms & Conditions. In case of any conflict, the signed admission/accommodation agreement for your Facility will prevail.
All payments to Restay are currently accepted offline (cash or bank transfer to our official company account only).
1. Booking Amount
1.1 A booking amount is collected to confirm and hold your room/bed at a Facility.
1.2 If you cancel before move-in: the booking amount is non-refundable, as it compensates Restay for holding the room and turning away other prospective residents during that period.
1.3 If Restay is unable to provide the booked accommodation (e.g., due to an error on our part or unavailability at the confirmed Facility), the full booking amount will be refunded, or you may choose to adjust it toward an alternative Facility/room, subject to availability.
2. Security Deposit
2.1 The security deposit is refundable, subject to the deductions described below, once a Resident completes their full fixed tenure and formally vacates the Facility.
2.2 Deductions from the security deposit may include:
• Outstanding rent or dues for the tenure
• Cost of repair/replacement for any damage to Facility property caused by the Resident
• Any other charges payable under the Terms & Conditions or admission agreement
• Any unpaid balance owed as a result of early exit (see Section 3)
2.3 The balance security deposit, after deductions, will be refunded within a reasonable period (typically within 90 days) of the Resident vacating the Facility and completing exit formalities (room handover, key/access card return, clearance from the property manager).
2.4 Refunds will be made to the same bank account/mode from which payments were originally received, unless otherwise agreed in writing.
3. Rent and Early Exit
3.1 The tenure selected at booking is fixed. Rent for the full agreed tenure is payable in full and is non-refundable, regardless of whether the Resident chooses to vacate the Facility before the end of that tenure.
3.2 If a Resident vacates early, no refund will be issued for the unused portion of the tenure, and any outstanding rent for the remaining fixed period will be recovered from the security deposit or directly from the Resident, as applicable.
3.3 No refund is provided for short-term absence from the Facility during the tenure (e.g., vacations, internships, travel) rent remains payable for the full period as it is charged for the reserved room/bed, not for actual occupancy days.
4. Non-Refundable Charges
The following are non-refundable under all circumstances, once paid:
• Booking amount (per Section 1.2)
• Rent already paid for a completed or ongoing period
• One-time charges such as registration, documentation, or facility-onboarding fees, where applicable
• Any fine or charge levied for damage, rule violation, or misconduct
5. Termination by Restay
If a Resident’s stay is terminated by Restay due to serious misconduct or breach of Facility rules (as described in our Terms & Conditions), no refund of rent already paid will be issued, and the security deposit will be dealt with as per Section 2.2 and the relevant Terms & Conditions clause.
6. Force Majeure / Facility Unavailability
If a Facility becomes unusable for a continuous period due to circumstances beyond Restay’s reasonable control (natural disaster, government order, structural issue, etc.), Restay will assess the situation and may offer a pro-rata refund for the affected period or relocation to another Facility, at Restay’s discretion. This is an exception to Section 3 and is handled case-by-case.
7. How to Request a Refund
Where a refund is due under this policy (e.g., security deposit after tenure completion, or booking amount under Section 1.3), please contact your property manager or write to us at the details below. Refunds will be processed after verification of dues and completion of exit formalities.
8. Contact Us
Restay India Private Limited
Address- 502, Shree square, Pdeu hostel road, Raysan, Gandhinagar 382421
Email: Reach@restayindia.com
Phone: +91-9828611368
9. Changes to This Policy
Restay reserves the right to update this Refund Policy at any time. The updated version will be posted on this page with a revised “Last Updated” date.
This policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts at Gandhinagar/Ahmedabad, Gujarat.